Privacy Policy
DIXOSOFT Technology Private Limited Privacy Policy
1. Overview & Scope
DIXOSOFT Technology Private Limited (“DIXOSOFT”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal and business data. This Privacy Policy outlines how we collect, use, store, process, and safeguard information when you access or use our corporate website, enterprise platforms, custom software solutions, and SaaS applications including DIXOVA (collectively, the “Services”).
By accessing our website or utilizing our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with any terms herein, please refrain from using our Services.
2. Information We Collect
We collect information to provide better, more efficient software services and maintain high standards of security.
A. Account & Contact Data
- Full Name, Designation, and Business Name
- Email address and phone number
- Billing address, Tax Identification Number (GSTIN)
- Account authentication credentials
B. Business & Operational Data
- Invoice records, transactions, and billing metrics in DIXOVA
- Inventory records, stock counts, and purchase orders
- Customer/Client contact lists uploaded to your account
- System preferences and module settings
C. Technical & Usage Data
- IP addresses and device identification hashes
- Browser type, operating system version, and screen resolution
- Log files, feature interaction metrics, and API request timings
- Error reports and diagnostic telemetry
D. Communication Records
- Support tickets, live chat transcripts, and email correspondence
- Feedback, feature requests, and survey responses
- WhatsApp integration dispatch logs
3. How We Use Your Information
DIXOSOFT processes data strictly for legitimate operational and engineering purposes, including:
- Core Service Execution: To calculate GST, generate compliant electronic invoices, process inventory entries, and manage cloud payroll.
- Account Management: To process payments, verify identities, issue invoices, and manage client subscriptions.
- Product Optimization & AI Insights: To continuously train, refine, and improve system algorithms, performance metrics, and feature usability.
- Customer Support & Maintenance: To diagnose bugs, respond to support inquiries, and maintain uptime SLAs.
- Security & Fraud Prevention: To detect suspicious logins, prevent cyber threats, and safeguard enterprise data multi-tenant boundaries.
- Compliance & Legal Obligations: To adhere to applicable statutory requirements under Indian law, including GST reporting standards and corporate audit trails.
4. Data Security & Storage Architecture
We implement enterprise-grade technical and organizational security controls to protect your data against unauthorized access, alteration, disclosure, or destruction:
Encryption Standards: Data in transit is secured using TLS 1.3 encryption. Data at rest is encrypted using industry-standard AES-256 bits algorithm.
Multi-Tenant Isolation: Logical isolation protocols ensure your organization’s data is strictly partitioned and inaccessible to other users or external parties.
Automated Backups: Geographically redundant, continuous backups are executed to protect against hardware failures or disaster scenarios.
5. Third-Party Integrations & Disclosure
DIXOSOFT does NOT sell, rent, or trade your personal or business data to third-party advertisers. We only disclose information in the following limited situations:
- Authorized Service Providers: Trusted third-party vendors who assist in payment processing, cloud hosting infrastructure, and SMS/WhatsApp notification dispatches (e.g. AWS, Razorpay, Twilio/WhatsApp APIs). These providers operate under strict non-disclosure obligations.
- Regulatory & Statutory Compliance: Where required by law, court order, tax authorities, or government regulation (such as GSTN API submissions initiated by you).
- Corporate Transfers: In the event of a merger, acquisition, or sale of company assets, client accounts and associated data may be transferred with prior notice.
6. Your Rights & Control
As a user of DIXOSOFT platforms, you retain full rights over your data, including:
- Right of Access & Export: You can download or export your operational reports, customer lists, and invoice records at any time in standard formats (PDF, Excel, CSV).
- Right to Rectification: You may update or correct your business details and profile information directly from your account settings.
- Right to Deletion: You may request account termination and full erasure of your stored data, subject to statutory retention obligations under tax laws.
7. Governing Law & Compliance
This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act (DPDP), 2023.
8. Contact Our Privacy Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact our Privacy Team:
DIXOSOFT Technology Private Limited
Email: dixosofttechnologyprivatelimit@gmail.com
Official Domain: dixosoft.com